7 tips on handling angry customers
Working in customer service can be easy and rewarding when someone calls with a simple problem or complaint to solve.
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Working in customer service can be easy and rewarding when someone calls with a simple problem or complaint to solve.
Providing a training program in a service center means gaining and using skills and knowledge that lead to high performance, which entails having a high Customer Service Satisfaction in a fast, efficient way at low costs.
If the training is not perceived like that from the agent’s part and the management team, then the training is just a waste of time and resources, and can lead to losing valuable customers. What it should be understood is that the training is not done for “the sake of training”, but to have an impact on the service level and customer satisfaction.
Every day, we are surrounded by a wide variety of products, but the fraction that we actually own and regularly use can be considered rather small.
You would be amazed to discover how often people talk about strategy and tactics nowadays. Yes, you read that right. These terms have become so important that it would be impossible not to encounter them if we talk about business, political and military conflicts,
In the last century, the electric power industry has played and still plays a critical role in the development of our societies on many levels.
