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Posts Tagged ‘Report Aanalysis’

Operational performance in America’s fastest-growing division – Gwinnett County

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Gwinnett County is one of “America’s fastest-growing counties for the past 20 years”. The way it managed to achieve and maintain such a performance is by having a successful management for each of its departments. In what follows, two examples are presented for how the implementation of a performance management system has led to real improvements, in the Fire and Emergency Services and in the Department of Planning and Development.

Customer Satisfaction Surveys for libraries: The British Library and Flinders University Library

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Customer Satisfaction Surveys for libraries

Modern libraries today put in place different feedback forms, in order to assess their visitors’ satisfaction with the provided services. The present article analyzes two Customer Satisfaction forms proposed by The British Library and by Flinders University Library in Australia.

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