More engagement, more performance!
Employee engagement is a very popular concept nowadays. In a severe competition on most markets, the human resource represents an important competitive advantage.
Posts Tagged ‘Performance Management’
Improving ambulance services
We all know that when an ambulance approaches, with its siren on, we should pull over in order to make room for it. But what if your radio is on, windows up and you can’t hear it coming? Well, that’s not a problem anymore, as now ambulances can hijack nearby AM and FM signals to announce their arrival to the drivers. If you think this is illegal, you are wrong.
Balanced Scorecard – A Strategic Management System. A case study from Taiwan
“If you cannot measure it, you cannot improve it.” (Lord Kelvin)
The Balanced Scorecard, or BSC, is a strategy performance management tool that helps managers to put in balance four main perspectives (the customer’s perspective, the company’s internal perspective, as well as innovation and improvement). Also, it encourages them to focus on complex cause and effect relationships and on developing a systemic aligned strategy.
The expanding reach of performance management
The focus on performance management across different sectors and platforms is hardly a new attainment. Performance management practitioners and most of the business world is aware that the principles, indicators and tools used by this relatively young discipline have found their way in both the public and private sector. However, their actual presence and use remain mostly concealed.
KPIs in healthcare
Measurement is fundamental if not vital in every organization. Constant use of metrics ensures a good development and guarantees great outcomes. In healthcare, measurements are being performed daily, by healthcare providers and patients altogether. The central point and target of measurements in healthcare is represented by patients.
