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Posts Tagged ‘Performance in India’

Monitoring performance at governmental level: Government of Kerala

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Monitor performance at the Government of Kerala

The Government of Kerala closely monitors the performance of its departments in a system known as the Performance Monitoring and Evaluation System (PMES), where each department has to prepare a Results-Framework Document (RFD).

RFDs are performance reports that show how well departments have managed their performance during the previous year. They are structured into 6 parts:

Performance Management in the Indian Government

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Performance Management in the Indian Government

A brief history

Traditionally, the Indian Government used to be described as a rule-based structure, primarily focused on processes. Such an approach was mainly oriented towards input usage, and performance was assessed against money spent on different projects / schemes. The drawback of this modus operandi was that it failed to look at the results achieved by the activities undertaken by the Government.

Customer Relationship Scorecards – insights from Infosys Technologies

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By attending the Balanced Scorecard Forum Dubai 2011, the smartKPIs.com team gained insights regarding performance management practices in leading organizations around the world. Such an organization is Infosys Technologies from India, a pioneer in what concerns the development and use on Customer Relationship Scorecards.

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