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Customer Relationship Scorecards – insights from Infosys Technologies

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By attending the Balanced Scorecard Forum Dubai 2011, the smartKPIs.com team gained insights regarding performance management practices in leading organizations around the world. Such an organization is Infosys Technologies from India, a pioneer in what concerns the development and use on Customer Relationship Scorecards.

The discussion with Mr. Sanjay Purohit, VP Corporate Planning and Business Assurance at Infosys, reveals insightful findings regarding:

  • How the idea with the Relationship Scorecard emerged and how it is used within the organization;
  • How the Scorecard has helped Infosys;
  • What are the main challenges in using it.

Note: smartKPIs.com thanks Mr. Sanjay Purohit, VP Corporate Planning and Business Assurance, Infosys Technologies, for having made possible the realization of this interview.

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