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Customer Relationship Scorecards – insights from Infosys Technologies


By attending the Balanced Scorecard Forum Dubai 2011, the team gained insights regarding performance management practices in leading organizations around the world. Such an organization is Infosys Technologies from India, a pioneer in what concerns the development and use on Customer Relationship Scorecards.

The discussion with Mr. Sanjay Purohit, VP Corporate Planning and Business Assurance at Infosys, reveals insightful findings regarding:

  • How the idea with the Relationship Scorecard emerged and how it is used within the organization;
  • How the Scorecard has helped Infosys;
  • What are the main challenges in using it.

Note: thanks Mr. Sanjay Purohit, VP Corporate Planning and Business Assurance, Infosys Technologies, for having made possible the realization of this interview.

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