Customer Satisfaction Survey – Viceroy Hotels and Resorts Yas Abu Dhabi
Yas Viceroy Abu Dhabi uses surveys in order to see how satisfied the customers are. And the surveys must be on categories, as the one I have only regards the dining experience.
Posts Tagged ‘KPI’
Customer satisfaction surveys – Le Pain Quotidien, Dubai
Le Pain Quotidien, member of Alshaya Group, one of the world’s best known brands, has gained world recognition for the delicious pastries and bakery products carefully prepared by experienced bakers. Founded in Brussels in 1990 by Alain Coumont, the little bakery has now become the basis for an entire restaurant chain, holding locations all over the world.
Jumeirah Zabeel Saray – Customer satisfaction survey
Jumeirah literally means ‘burning embers’. This is a pretty good name, as everyone knows that in fairytales, magical horses were being fed with nothing else but burning embers. Extrapolating, it could be infered that by staying at one of the Jumeira hotels, guests can experience what would be like living in an enchanted world.
Reporting performance in Corporate Social Responsibility
The business world has had an increased interest for the last 50 years in Corporate Social Responsibility (CSR). The concept is not necessarily new, as companies undertake social initiatives for centuries. However, as customers are no longer buying just a product, but rather a brand, companies have to make sure that consumers want to be a part of their brand. CSR refers to the company’s sense of responsibility towards the community and the environment in which it operates. Companies are accountable not only to shareholders, but also to employees, consumers, suppliers, local communities and society.
Measuring and improving the translation process with KPIs
Translation activities are hard to measure. Especially business translations, as they are more complex and require a specific terminology. There are some unique measures that can be used within your business to help you make your decisions, grade your performance and reward your teams. In three words: Key Performance Indicators (KPIs).
