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Measures the total revenue collected, from utility services supplied to end customers. This KPI is expressed as a percentage of the total revenue garnered from utility services that have been billed during the reporting period.
Measures the average amount of sales per labor hours worked. This KPI is mostly used in the retail and restaurant industries.
Measures the percentage of customer calls which are abandoned while in queue, waiting for service, from overall calls.
From over 21,000+ Key Performance Indicators in our database, every month we select the most popular KPI and provide you with useful information about its calculation formula, benchmarking data, as well as on the best practices to maximize performance results.
The # System Average Interruption Duration Index (SAIDI) measures the average outage duration, in minutes, of supply interruptions that a customer experiences during a reporting period.
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