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Measures the volume of time lost due to absence from the workplace, from a task or obligation. It can also be reported as a percentage of total scheduled working hours.
Measures the percentage of calls transferred between operators from the total number of calls received.
Measures the time spent performing chargeable work relative to total labor time.
Measures the average reduction in the price of the sold products, or services, in order to promote sales, reduce inventory, and reward or encourage behavior that benefits the issuer of the discount or allowance.
Measures the average time needed to complete cases that involve DNA testing from evidence submission to report completion.
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