The most important KPIs to analyze when looking at a sales funnel
There is no sales training, sales representative, or academic that hasn’t heard of, or presented a sales funnel in their entire professional life.
Posts Tagged ‘KPI’
KPI of the Day – Human Resources (HRM): # Hours lost due to absenteeism
Definition
Measures the volume of time lost due to absence from the workplace, from a task or obligation. It can also be reported as a percentage of total scheduled working hours.
KPI of the Day – Customer Service: % Call transfer rate
Definition
Measures the percentage of calls transferred between operators from the total number of calls received.
KPI of the Day – Business Consulting (BC): % Chargeable ratio
Definition
Measures the time spent performing chargeable work relative to total labor time.
KPI of the Day – Sales Management Performance: % Sales discounts
Definition
Measures the average reduction in the price of the sold products, or services, in order to promote sales, reduce inventory, and reward or encourage behavior that benefits the issuer of the discount or allowance.
