KPI of the Day – Customer Service: % Customer calls answered in the first minute
Definition
Measured the rate at which customers’ calls are being answered during the first minute.
Posts Tagged ‘KPI’
KPI of the Day – Business Consulting (BC): % Travel time from chargeable time
Definition
Measures the percentage of travel time from the overall chargeable to client time.
KPI of the Day – Sales: % Cannibalization rate of new product offering
Definition
Measures the decrease in sales of existing products due to launches of new products.
KPI of the Day – Accounting: # Berry ratio
Definition
Measures the ratio of an organization’s gross profits to operating expenses.
KPI of the Day – Human Resources (HRM): % Performance appraisals completed on time
Definition
Measures the proportion of employee performance appraisals completed as scheduled, from the total number of performance appraisals.
