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The Canadian Hospital Reporting Project (CHRP) is a national initiative aimed at increasing transparency across the healthcare industry. It provides both hospital managers and citizens with access to Key Performance Indicators’ (KPIs) results for more than 600 hospitals across Canada.
“Make no little plans. They have no magic to stir up men’s blood.” (Daniel Burnham)
We all know that when an ambulance approaches, with its siren on, we should pull over in order to make room for it. But what if your radio is on, windows up and you can’t hear it coming? Well, that’s not a problem anymore, as now ambulances can hijack nearby AM and FM signals to announce their arrival to the drivers. If you think this is illegal, you are wrong.
Measurement is fundamental if not vital in every organization. Constant use of metrics ensures a good development and guarantees great outcomes. In healthcare, measurements are being performed daily, by healthcare providers and patients altogether. The central point and target of measurements in healthcare is represented by patients.
In healthcare, performance measurement is very important as many lives depend on the doctors’ performance, and therefore, process perfection should be promoted in this domain, together with productivity. Moreover, the hospital administration needs to know where the hospital is heading; they have to plan the budget, thus being important to consider how much money to invest in research or innovation, for instance, and how much to allocate for medicines or equipment. Furthermore, the mission of the organization should be always kept in mind, just like patient outcomes, which are a way of reflecting the image of the hospital.
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