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Posts Tagged ‘Employee Satisfaction’

Office Drama: How to Deal With a Difficult Coworker

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Almost every one of us knows how hard it can be to focus on work when there is a coworker or boss with a really difficult character. Some people don’t care what others think of their behavior, they may test your patience and push your buttons. It thus goes without saying that such coworkers make the overall atmosphere in the team unhealthy.

#happinessatwork – Trend or real help in performance improvement?

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While much research has been done on employee engagement, fewer studies have taken a closer look at employee happiness. That begs the question – what does #happinessatwork mean? How can it be measured?

These questions become much more important, in a world where professionals are becoming increasingly difficult to find and engage.

Why happiness?

Because it has significant implications for people, businesses, and the world at large. It’s not only a universal desire, it’s also been found to have a direct correlation to productivity and creativity. When someone is unhappy, it not only affects their day-to-day life, it is also bad for business.

Mindspace, an international operator of boutique workspaces for companies of all sizes, conducted an interesting survey, together with OnePoll – an independent research company, regarding happiness at work in 2019.

Their assumption was that happiness is crucial for business, in more ways than we thought, and companies can influence employee happiness in several ways. They started to explore the topic, by asking the following 2 queries:

  • Are people happy at work?
  • What makes them happy?

They surveyed 5,000 people who work in office jobs, to find out how they feel about their current workplaces. It was a sample of individuals from 7 countries: the US, the UK, Germany, the Netherlands, Israel, Poland, and Romania.

Participants came from a wide range of sectors, including finance, engineering, law, information technology, healthcare, media, public service, transport and logistics, creative arts & design, and more.

Are people happy at work?

Overall, the news is good. The results of the survey revealed that most people are happy or very happy at work. People were asked if they were very happy, happy most of the time, not very happy, or not at all happy.

Nearly 84% of respondents were happy or very happy. The average response was 3.2 (out of 4).

#happinessatwork

Is everyone the same kind of happy?

Not exactly. If we look closely at the data, some interesting differences appear. In general, men report being happier at work more than women do, across all countries.

The exception is in Poland, where women report being happier than men. Across age ranges, millennials are significantly happier than people in their 40-50s (3.23 vs. 2.98 out of 4).

Managers and business owners are happier than employees (45% of all managers vs. 27% of employees report being happy). It’s interesting to see, especially with the rise of freelancers, that 73% of people who are self-employed are happy with their current work.

By comparison, just 25% of people employed by a company have stated that they are happy with their place of employment.

People working in the creative and arts industries are the most satisfied (3.36 out of 4), while teachers are the least (2.96 out of 4).

What makes people happy at work?

To get a sense of the commonalities, as well as the differences, the people at Mindspace and OnePoll chose several factors, to see how and if they’re connected to #happinessatwork.

They chose these factors because it’s important to understand what’s really underscoring an employee’s happiness and engagement at work.

  1. Sense of purpose – Having a sense of purpose at work is crucial. It means you’re more likely to be dedicated to your job and the success of your work.

Over 75% of the very happy people reported having a strong sense of purpose at their jobs. Conversely, those who are not very happy report a low sense of purpose.

Across the world, people in the U.S. and the Netherlands reported feeling the highest level of purpose at their jobs (4.35 out of 5), while those in the UK reported the lowest (3.66 out of 5).

  1. Feeling valued – Feeling valued was found as a Key Indicator of job performance. Employees who feel valued are more likely to be engaged in their work, and feel satisfied & motivated.

Approximately 80% of people feel valued at work to some extent, and 90% of happy employees feel very valued. In contrast, 80% of people who are not happy at work say they do not feel valued.

That being said, there is a global difference, as people in the U.S. feel much more valued at work than people in Europe.

#happinessatwork

  1. Wellness – As employee wellness programs become increasingly more common, it’s interesting to look at whether they have an impact on people’s happiness.

Approximately 40% of employees participate in wellness activities, with younger employees (ages 18-24) twice as likely to participate than older employees (ages 45- 55), sitting at 33% vs. 16%.

Interestingly enough, people in research and marketing also report higher satisfaction at their jobs, than those in admin and logistics.

Across countries, most people think that wellness at the workplace is important – whether they participate in such activities or not. However, on average, wellness is more important to younger employees than older ones.

  1. Employee engagement – Overall, 88% of people feel generally engaged in their work. Around the world, employee engagement is highest in the U.S. and Poland (3.5 out of 4 for each), and lowest in the UK (2.7 out of 4).

Out of the very happy people, 99% feel somewhat or very engaged in their job. Therefore, it’s fair to say that happy people are engaged, and engaged people are happy.

  1. Collaborative environment75% of people feel that working in a more collaborative environment would make them happier.

This varies across countries and ages, with people in the U.S. and Israel much more likely to feel this way, than those in the UK and Germany.

  1. Flexibility70% of happy employees enjoy flexibility. Across countries, 50% of respondents indicate that flexible work hours are one of the most valued office perks.

30% of respondents indicate that having the ability to work remotely, on occasion, is one of the job benefits they cherish the most.

  1. Workplace culture – Less than 5% of employees find their workplace fun & exciting, and 15% find their workplace boring.

In Romania, the difference is even starker: 2% of employees say their workplace is fun & exciting, and 30% describe it as boring.

Final thoughts

# Happiness at work is not a KPI between companies just yet, however given this study, one can be certain that companies will learn to appreciate the fact that #happinessatwork has major impact on individual performance, which might just make them more inclined to start measuring this factor as a Key Performance Indicator.

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Key Employee Engagement Strategies for 2018

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For any business to be successful, it must have three things: a robust overall strategy, exceptional leaders, and engaged employees. This society has moved from an economy driven by the agricultural and manufacturing industries to a service oriented, personally connected economy.

One hundred years ago, employees were tasked with manual labor and had no vested interest in the business that employed them.

In 2018, with high paying jobs hard to come by, it is essential for employers and leaders to engage their employees and make them feel as if they are an integral part of the business.

How can they do that? In this article, we’re going to lay out the what, why, and how of employee engagement.

Employee Engagement Most Recent Data

In 2017, Gallup’s State of the Global Workplace report revealed that only 15% of employees worldwide are engaged in their jobs – meaning that they are emotionally invested in committing their time, talent, and energy to adding value to their team and advancing the organization’s initiatives.

This means that the majority of employees show low overall engagement. Workplace productivity was low and employees and organizations are not keeping up with workplace demands fast enough.

More Gallup research shows that employee disengagement costs the United States upwards of $550 billion a year in lost productivity. As employee engagement strategies become more commonplace, there is an amazing opportunity for companies that learn to master the art of engagement.

Jacob Shriar, in a piece on OfficeVibe, tells us the following:

  • Disengaged employees cost organizations between $450 and $550 billion annually.
  • Highly engaged business units result in 21% greater profitability.
  • Highly engaged business units realize a 41% reduction in absenteeism and a 17% increase in productivity.
  • Highly engaged business units achieve a 10% increase in customer ratings and a 20% increase in sales.
  •  Companies with engaged employees outperform those without by 202%.
  • Customer retention rates are 18% higher on average when employees are highly engaged.

These statistics are just the beginning of why employee engagement is so important.

Why Is Employee Engagement So Important?

The term “engagement” has been used so often and in so many different situations that it’s become hard to define. Many people think it means happiness or satisfaction, but it’s much more than that.

According to Gallup, who has been collecting and measuring employee engagement data for nearly 20 years: “Though there have been some slight ebbs and flows, less than one-third of U.S. employees have been engaged in their jobs and workplaces.”

Imagine if every employee was passionate about seeing the company and its customers succeed. The only true way to ensure that your customers are well taken care of is by taking care of your employees. This is known as the service-profit chain, a concept first introduced by Harvard Business Review in 1998. It’s still as relevant today as it was then.

Profit and growth are stimulated primarily by customer loyalty. Loyalty is a direct result of customer satisfaction. Satisfaction is largely influenced by the value of services provided to customers. Value is created by satisfied, loyal, and productive employees. Employee satisfaction, in turn, results primarily from high-quality support services and policies that enable employees to deliver results to customers.

The service-profit chain is the flow from the culture you create to the profits you generate and every step in between. The key is to start internally. When you create an environment where employees are happy, productive, autonomous, and passionate about what they do, they’ll provide better service to your customers.

That amazing service will create many loyal customers, leading to sustainable growth and profits. That’s why it’s important for every leader in an organization to understand the service-profit chain and how each step impacts the other.

Key Employee Engagement Strategies

Organizations need to pay attention to specific priorities to engage employees. Employees are more likely to become truly engaged and involved in their work if your workplace provides these factors.

Employee engagement must be a business strategy that focuses on finding engaged employees, then keeping the employee engaged throughout the whole employment relationship. Employee engagement must focus on business results. Employees are most engaged when they are accountable and can see and measure the outcomes of their performance.

Employee engagement occurs when the goals of the business are aligned with the employee’s goals and how the employee spends his or her time.

The glue that holds the strategic objectives of the employee and the business together is frequent, effective communication that reaches and informs the employee at the level and practice of his or her job.

Engaged employees have the information that they need to understand exactly and precisely how what they do at work every day affects the company’s business goals and priorities. (These goals and measurements relate to the Human Resources department, but every department should have a set of metrics.)

Employee engagement exists when organizations are committed to management and leadership development in performance development plans that are performance-driven and provide clear succession plans.

When businesses actively pursue employee engagement through these factors, employee engagement soars to a ratio of 9:1 employees from 2:1 employees with concurrent improvements in the business success.

Employee Engagement Examples

There are of course many ways to show your employees they are valued, and to keep them focused and engaged on company success. According to Forbes, there are certain items in the benefit package that will help in creating employee engagement:

  • Health Insurance
  •  Company Parties (social engagement)
  • Gifts (new babies, appreciation luncheons)

Employees go home to different roles–parent, caregiver to a loved one, a church or civic leader, spouse, bandmate, freelancer, artist, neighbor–and the people they are closest to impact their lives and perspectives about work in meaningful ways. Acknowledging those relationships and showing they are a priority will increase employee engagement.

How to Improve Employee Engagement

In a recent article in Forbes, Brent Gleeson, a former navy seal and successful businessman, gives solid advice on ways to improve employee engagement.

When managers are engaged, their team members can confidently state the following:

  • I know what is expected of me and my work quality.
  • I have the resources and training to thrive in my role.
  • I have the opportunity to do what I do best – every day.
  • I frequently receive recognition, praise and constructive criticism.
  • I trust my manager and believe they have my best interests in mind.
  • My voice is heard and valued.
  • I clearly understand the mission and purpose and how I contribute to each.
  • I have opportunities to learn and grow both personally and professionally.

The steps for improving engagement aren’t complex, they simply must be prioritized. This means engagement must be a core function of the manager’s role. The following steps can help the manager to accomplish this.

Step 1 – Put Everyone in the Right Role

Again, get the right people on the bus and make sure they are in the right roles. This means that all talent acquisition and retention strategies have to be aligned with meeting company goals.

Step 2 – Give Them the Training

No manager or leader can expect to build a culture of trust and accountability — and much less improve engagement —without setting the team up for success. This means providing the proper training and development while removing obstacles.

Step 3 – Task Meaningful Work

Engaged employees are doing meaningful work and have a clear understanding of how they contribute to the company’s mission, purpose and strategic objectives. Again, this is why they first have to be placed in the right role. I’ve made the mistake of hiring great talent just to get them in the door – but didn’t have a clear career path or role for them. If you don’t sort those details out quickly, they will leave.

Step 4 – Check in Often

The days of simply relying on mid-year reviews for providing feedback are long gone. Today’s workforce craves regular feedback — which of course leads to faster course correction and reduces waste. Use both formal and informal check-in strategies — and use them every week.

Step 5 – Frequently Discuss Engagement

Successful managers are transparent in their approach to improving engagement — they talk about it with their teams all the time. They hold “state of engagement” meetings and “engage” everyone in the discussion — and solutions.

Again, these principles are not complex, but must be prioritized. Companies that get this right will drive greater financial returns, surpass their competitors, and easily climb to the top of “the best places to work” lists.

Are Your Employees Engaged?

Employee engagement is critical to the success of any business. When a business has engaged and invested employees, it is in their best interest to protect the productivity and profitability of the business, and the image the business has in the community.

Engagement also results in employee retention, which saves the business money in turnover and training. There is no downside to getting your employees engaged and invested in your business.

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