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The Academic Ranking of World Universities (ARWU) is carried out by researchers at the Center for World-Class Universities of Shanghai Jiao Tong University (CWCU). The Center focuses on the study of world-class universities, delivering an annual database of main universities in the world, also providing consultation for government and universities.
It turned into a clear sentiment in the last years, especially since measuring performance in any economy field became a souring concern both for managers and workforce, that education, as part of a living and healthy economy, needs to develop its own measuring and evaluation standards.
Marketing experts state that customer satisfaction with a purchase depends upon the performance of that product/service and their expectations. If the product/service does not meet the expectations of the buyer, then s/he is dissatisfied. Otherwise, there is no problem at all. And if it exceeds expectations, the customer is extremely happy.
Top private companies around the globe have adopted performance management principles and techniques in order to be more competitive in this harsh economic market. This fierce competition has slowly, but firmly found its way in the public sector. Public services are required to adopt best practices and streamline processes in order to justify their budgets and offer quality services to their country’s citizens.