Customer Relationship Scorecards – insights from Infosys Technologies

Written by Adelina Chelniciuc on July 27, 2011. Posted in Interviews, Operational performance, Practitioners

By attending the Balanced Scorecard Forum Dubai 2011, the smartKPIs.com team gained insights regarding performance management practices in leading organizations around the world. Such an organization is Infosys Technologies from India, a pioneer in what concerns the development and use on Customer Relationship Scorecards.

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