KPI of the Day – Customer Service Performance: % Service charges of profits
Definition
Measures the extent at which the profits come from customer service charges.
How to create a motivating and productive workplace
Motivated employees can bring added value to a company’s workplace, in a very competitive industry.
KPIs and Sustainability Performance at the Johnson Matthey Company
Johnson Matthey is an international special chemicals company underpinned by science, technology and its people. A leader in sustainable technologies, many of the group’s products enhance the quality of life of millions through their beneficial impact on the environment, human health and wellbeing.
Balanced Scorecard software selection: making the right investment
When choosing the right Balanced Scorecard software for an organization, there are a few issues to be considered. Software set-up, design, configuration and technicality are some of the dimensions to be analyzed during the Balanced Scorecard software selection process.
Evaluate your Strategic Planning Capability with our self-assessment!
Find out if you have the necessary components in place to achieve desired results and improve performance. The self-assessment is just a preview of the performance maturity assessment conducted by the GPA Unit.
