Implementing a Learning Culture to Exploit Financial Performance
There are many academic studies that focus on the organizational and managerial factors that drive financial performance.
KPI of the Day – Call Center: % Call setup success rate (CSSR)
Definition
Measures the percentage of call attempts that result in a connection to the dialed number, out of the total number of call attempts.
Creating Modern Governmental Agencies – Best Practices from the USA
“We can’t ignore facts. We can’t ignore data.” – Barack Obama, former President of the United States
KPI of the Day – Risk Management: % Operational risk
Definition
Measures the probability for a company to be unable to recover all its expenses incurred, from the revenues obtained.
How To Assess and Manage Employee Learning Performance
Training, much like learning, is a process. Evaluation is an even more systematic process of figuring out if the training you have implemented was effective and efficient, as well as if it was successful.
