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Customer complaints can greatly affect the company brand and reputation, moreover since the Internet has increased its impact upon decision makers through being an easily accessible and transparent environment. Nowadays it is very simple to post online negative reviews regarding the products or / and services received.
Growing China
A simple search on Google about China’s Economy will return you with a staggering number of articles compiling a great amount of information about China’s economical performance. Indeed, with its economy growing at a rate of 9% a year and a valuation of its economy at $1.33 trillion in the second quarter of 2010, it is not hard to fathom why businesses are frantically seeking opportunities to expand and tap into this enormous market that is still growing at a ridiculous rate (Phang & Thomas, 2010).
Last week, Yahoo News reported that in June this year, a Chinese construction crew completed a 15-story building in only six days (Dykes, 2010 & Jia, 2010).
The steel building is located in south-central city of Changsha. It covers 610.83 square meters and is of 49.95 meter height. 200 workers with over 200 transport vehicles brought all the building components, which had been previously produced in factories, to the site and the construction was only to install and assemble the parts.
The Centre for Retail Research recently launched the Global Retail Theft Barometer 2010 report, revealing that total global shrinkage (stock loss from crime or waste expressed as a percentage of retail sales) cost retailers and the public US$ 107.3 billion, equivalent to 1.36% of their retail sales.
The traditional level at which performance management concepts are used in organisations is the individual level. Individual performance management is the organisational level with the longest history, as it mirrors the evolution of organizational complexity . A recent Aberdeen Group Report, released in September 2010, provides more insight into the characteristics of the employee performance management practices in manufacturing organizations.
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