KPI of the Day – Accounting: # Days in accounts receivable
Definition
Measures the average number of days it takes companies to collect their payment.
Six simple rules to deal with complexity and avoid getting complicated
Why do we oftentimes see employees feeling miserable or demotivated at work, in spite of all the profound transformations in communication and information technology that have revolutionized the business world? Moreover, despite all the affiliation and leadership development programs that seek out better and more efficient work relationships, we can still see this happening nowadays.
KPI of the Day – Human Resources (HRM): # Management-to-staff ratio
Definition
Measures the ratio between the number of employees in managerial positions and the headcount of the organization.
KPI of the Day – Customer Service Performance: # Longest delay in queue
Definition
Measures the longest period a customer waited in a queue before being connected to an operator or hanging up.
KPI of the Day – Business Consulting (BC): $ Hourly fee
Definition
Measures the average fee the company charges per hour, considering the types of services it provides and its position on the market.
