What is unethical behavior in accordance with performance goals?
Unethical behavior represents the process of influencing results through unapproved means in order to ensure target achievement.
What is gaming?
Gaming is one type of unethical behavior which refers to influencing results through unapproved means, in order to ensure target achievement. Such a behavior is caused by an extensive focus on targets, as employees will do whatever it takes to achieve the established Key Performance Indicators (KPIs).
The importance of measuring the right KPIs
Finding the right balance between high profits, low costs, quality products/services and safety standards is not an easy process. Companies continue to face problems when trying to adjust to one of these components, rather than the other. An example in this direction is British Petroleum (BP).
U.S. Airlines’ flight to Performance
According to the Airline Quality Rating, the U.S airline industry succeeded in achieving its best performance of all times last year, in 2013, since the ranking system was launched in 1991.
Talent Management and Baseball Metrics
Talent management is an important function of the Human Resources department, concerned with attracting, developing, engaging and retaining productive employees. Using metrics to monitor HR departments has been practiced for a while and ensuring high performance talent management can become an important competitive advantage for a company. But what do baseball and talent management have in common?
