Debunking Myths in Customer Service
There are dozens of misconceptions about working in customer service, which are commonly assumed by companies and individuals alike.
6 emerging technologies that are impacting higher education
Over the past few years, trends regarding technology and digital tools for higher education have been constantly evolving and students are facing a new education era.
How to measure world prosperity?
The end of the year represents the right time for individuals to look back on what they’ve achieved and what learned along the way in order to set up actions regarding future improvements for the upcoming year.
The generational cohorts
Organizations have commonly managed four generational cohorts at the workplace, the Traditionalists (born before 1946), Baby Boomers (1946 – 1964), Generation X (1965 – 1980) and Millennials (1981 – 2000).
Change management and the organizational culture
In the context of organizational change, one of the fundamental roles that managers have is to adapt the company culture to ongoing changes that are more and more frequent in today’s business environment.
