Long term planning to ensure Customer Service proficiency
Leaving behind pride, misplaced priorities, short-term profit orientation and the failure to understand the reality of today’s competitive service economy will help service strategies get the attention they deserve.
In 2016, the Performance Magazine editorial team interviewed Zaid Al Huneidi, Market Research Manager, at the Kuwait Finance House in Kuwait, for the “Performance Management in 2015: GCC Special Edition” report. His thoughts and views on Performance Management are detailed below.