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Customers are very different, with a wide array of traits: there are analytical customers, who like consistency, facts and proof, omniscient customers, which can oftentimes prove to be quite audacious, and irate customers, who are generally impatient.
Creative workers are the stars. They are the ones that bring innovation and fresh ideas to the fore.
Engage. Stimulate. Train. Reward. Energize. These five key words represent some valuable drivers that, if correctly and constantly implemented, can help you build a performance culture and, eventually, a productive and positive working environment.
Initiatives management is not an easy step in the performance improvement process. It implies a proper tracking of the initiatives taken, which is usually a challenge for most organizations. Initiating projects may turn out to be easier than managing them afterwards, when the issues of time, money and talent available interfere in the process. If we add resources problems and poor project monitoring to other problems, then the future of the initiative is not hard to guess.
It is only as we develop others that we permanently succeed. – Harvey S. Firestone
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