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The concept of organizational culture is believed to be one of the most discussed topics when studying organizational performance. By calibrating an organization’s culture to the values and general principles encountered among its employees, a company can set the context needed for employees to perform and thus, to obtain the expected results.
When it comes to hiring a new member in the customer service team, companies sometimes find themselves in the position of choosing between persons with great experience and technical skills and persons with less experience, but with a natural sense of empathy and care towards customers.
“Communication is something so simple and so difficult that we can never put it in simple words” T. S. Mathews
Communication is a very important aspect in every company. Being able to communicate in an effective way with a team of employees is a skill that all managers should endeavor to have. Effective communication can improve the business as well as the bottom line, thus the employees will feel more engaged and motivated when the lines of communication within the business are open and clear.
“Recognition is the most inexpensive, easy-to-use motivational technique available to management.”(Jim Clemmer, The Clemmer Group)
Recognition can be defined as acknowledgement and genuine appreciation of employees who have made positive contribution to the company’s success. It is an important form of feedback on the results of individual, or team efforts that has a direct impact on employees’ motivation levels.
Today’s working environment focuses on productivity, quality, innovation and organizational effectiveness. The qualities displayed by a top performer are consistent across industries and different sized companies, and people strive for success in a highly competitive environment.
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