7 tips on handling angry customers
Working in customer service can be easy and rewarding when someone calls with a simple problem or complaint to solve.
Measuring training performance through customer service satisfaction
Providing a training program in a service center means gaining and using skills and knowledge that lead to high performance, which entails having a high Customer Service Satisfaction in a fast, efficient way at low costs.
If the training is not perceived like that from the agent’s part and the management team, then the training is just a waste of time and resources, and can lead to losing valuable customers. What it should be understood is that the training is not done for “the sake of training”, but to have an impact on the service level and customer satisfaction.
6 easy steps to create a culture of innovation today
The number one obstacle to innovation is represented by unsupported culture. However, organizations that support a culture of innovation are generally value-driven, customer-focused, and implement strategies that are developed through complex interactions with customers, employees and other partners.
Moreover, they always try to identify where they stand on the market and manage what is to be done to improve their results through performance improvement methodologies such as benchmarking.
The Buyer-Supplier Relationship – Negotiation at its best
In the past years, the buyer-supplier relationship has been skewed a bit, favouring the latter more often. There are a number of reason that have led to this shift.
Performance Benchmarking in the Electricity Utilities Sector
In the last century, the electric power industry has played and still plays a critical role in the development of our societies on many levels.
