Expert Interview – Enrique Romero Zabaleta, Operations Director LATAM & Spain, Insightforce Strategy Management Consultants, Mexico

Written by Adelina Chelniciuc on October 19, 2013. Posted in Around the world, Consultants, Interviews, Organisational performance

For the report Performance Management in 2012, The KPI Institute conducted 12 semi-structured interviews with practitioners, academics and consultants, who offered rich insights into the state of Performance Management as a discipline.

Enrique Romero Zabaleta, Operations Director LATAM & Spain at Insightforce Strategy Management Consultants Mexico was one of the consultants that The KPI Institute interviewed.

• Continue Reading

Expert Interview – Ahmed Samy, Director Corporate Strategy Office at Western Region Municipality, Abu Dhabi

Written by Adelina Chelniciuc on October 18, 2013. Posted in Around the world, Interviews, Organisational performance, Practitioner

For the report Performance Management in 2012, The KPI Institute conducted 12 semi-structured interviews with practitioners, academics and consultants, who offered rich insights into the state of Performance Management as a discipline.

Ahmed Samy, Director – Corporate Strategy Office at Western Region Municipality, Abu Dhabi (United Arab Emirates) was one of the practitioners that The KPI Institute interviewed.

• Continue Reading

Difficulties in measuring performance in the public sector – Wales

Written by Mihai Toma on October 16, 2013. Posted in Articles, Organisational performance

The Welsh Government has approved legislation that requires local authorities in the country to “make arrangements to secure continuous improvement” regarding the services they provide to the community. This means that they must plan and forecast for attaining local and national set improvement objectives.

• Continue Reading

Measuring customer satisfaction at RIN Grand Hotel Bucharest

Written by Adela Tudorache on October 15, 2013. Posted in Around the world, Articles, Organisational performance

The RIN Grand Hotel is fairly accessible, being located in the south east of Bucharest, 7 km away from the city center. On the website, they are proudly stating that they offer “excellent service designed to meet any request, ensuring a unique experience”, regardless of your visit purpose.

• Continue Reading

Performance Management in the automotive industry: Volkswagen, Toyota and Fiat

Written by Adelina Chelniciuc on October 8, 2013. Posted in Articles, Organisational performance

The automotive industry is a term that covers a wide range of companies and organizations involved in the design, development, manufacturing, marketing and selling of motor vehicles. It is one of the most competitive industries, as well as a huge employer of skilled workforce and a key driver of knowledge and innovation. Therefore, more and more companies within the automotive industry are developing Performance Management systems in order to increase and efficiently appraise their performance.

• Continue Reading