Expert Interview – Ahmed Samy, Director Corporate Strategy Office at Western Region Municipality, Abu Dhabi

Written by Adelina Chelniciuc on October 18, 2013. Posted in Around the world, Interviews, Organisational performance, Practitioner

For the report Performance Management in 2012, The KPI Institute conducted 12 semi-structured interviews with practitioners, academics and consultants, who offered rich insights into the state of Performance Management as a discipline.

Ahmed Samy, Director – Corporate Strategy Office at Western Region Municipality, Abu Dhabi (United Arab Emirates) was one of the practitioners that The KPI Institute interviewed.

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Difficulties in measuring performance in the public sector – Wales

Written by Mihai Toma on October 16, 2013. Posted in Articles, Organisational performance

The Welsh Government has approved legislation that requires local authorities in the country to “make arrangements to secure continuous improvement” regarding the services they provide to the community. This means that they must plan and forecast for attaining local and national set improvement objectives.

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Measuring customer satisfaction at RIN Grand Hotel Bucharest

Written by Adela Tudorache on October 15, 2013. Posted in Around the world, Articles, Organisational performance

The RIN Grand Hotel is fairly accessible, being located in the south east of Bucharest, 7 km away from the city center. On the website, they are proudly stating that they offer “excellent service designed to meet any request, ensuring a unique experience”, regardless of your visit purpose.

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Performance Management in the automotive industry: Volkswagen, Toyota and Fiat

Written by Adelina Chelniciuc on October 8, 2013. Posted in Articles, Organisational performance

The automotive industry is a term that covers a wide range of companies and organizations involved in the design, development, manufacturing, marketing and selling of motor vehicles. It is one of the most competitive industries, as well as a huge employer of skilled workforce and a key driver of knowledge and innovation. Therefore, more and more companies within the automotive industry are developing Performance Management systems in order to increase and efficiently appraise their performance.

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Managing performance for a better world – Bill and Melinda Gates Foundation

Written by Adelina Chelniciuc on September 27, 2013. Posted in Around the world, Articles, Organisational performance

I have been struck again and again by how important measurement is to improving the human condition. Bill Gates

The Gates Foundation is the largest private foundation in the world, based by Bill and Melinda Gates. Its primary aims are, globally, to enhance healthcare and reduce extreme poverty, and in America, to expand educational opportunities and access to information technology.

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