Assessing Governmental Performance – Sierra Leone

Written by Adela Tudorache on February 10, 2014. Posted in Around the world, Articles, Organisational performance

The Government of Sierra Leone has felt the need for improvement and in order to do so, in 2008 it started implementing the Performance Contracts. In this context, all Governmental Institutions, Local Councils and Parastatals Tertiary Institutions have to monitor and evaluate their performance every year. To ensure the success of their own programs, they study Performance Management best practice examples from all around the world and adapt them to their own needs and situations.

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5 trends in the USA Federal Performance Management

Written by Adela Tudorache on February 3, 2014. Posted in Around the world, Articles, Organisational performance

Trust in provincial, local and state governments has gradually decreased during the last decades in the United States of America. To address this issue, The USA National Performance Management Advisory Commission introduced, in 2010, a Framework for State and Local Government. With the help of this framework, State Governments will focus more on achieving results and providing quality public services to regain the citizens’ trust.

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What is the difference between single-loop and double-loop learning?

Written by Cristina Mihăiloaie on January 6, 2014. Posted in Articles, Organisational performance

Single-loop and double-loop learning are two different types of learning that can be used by any organization in order to adapt and improve its overall performance. The first one refers to constantly adjusting actions until desired results are achieved and double-loop learning implies questioning the fundamental assumptions.

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Total Quality Management – a means for improvement

Written by Adela Tudorache on November 29, 2013. Posted in Articles, Organisational performance

Customers’ increasing demand for superior quality products and services has made the market a very harsh environment. Organizations are looking for new ways to improve themselves in order to survive on the market and maintain their competitiveness. Therefore, continuous development has become a priority. In this environment, Total Quality Management (TQM) is an important and useful concept. It helps the organization assess its level of maturity in terms of quality assurance and it provides information about the areas that need improvement.

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Customer Satisfaction Surveys for libraries: The British Library and Flinders University Library

Written by Adela Tudorache on November 28, 2013. Posted in Around the world, Articles, Organisational performance

Modern libraries today put in place different feedback forms, in order to assess their visitors’ satisfaction with the provided services. The present article analyzes two Customer Satisfaction forms proposed by The British Library and by Flinders University Library in Australia.

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