The International Air Transport Association’s (IATA) forecasts for 2015 include a strong passenger growth, bigger than in 2014. From 2013 to 2014, global passenger numbers rose 5.5% and aircraft load factors increased to 79.7%, globally. These aspects bring together a substantial strain on airports terminal facilities. In their efforts to enhance effectiveness, airport operators and airport terminal landside designers ensure a series of new and unique experiences, under the imprint of innovation.
Risk is generally regarded as an element or situation to be avoided, due to its negative impact component. However, risk simply refers to the uncertainty of the outcome an event can generate. In this sense, risk can have positive, as well as negative results. Nonetheless, because it is an area with a certain degree of mystery, risk management is, therefore, not to be overlooked or underestimated.
In the digital world, the need to better understand marketing actions has generated the apparition of a new concept: analytics. One year after Forbes proclaimed 2014 the year of the analytics, the importance of the discipline has not dropped one bit: with the ever increasing role of the digital element in our lives, marketers continue to require insights into what the impact of their campaigns is, how users respond to marketing messages, or how often websites are visited, and so on.
Decreasing the number of complaints by improving the quality of the products or the services we offer –is what a lot of organizations understand about how to do customer service, in particular, and business, in general. But are satisfied customers sufficient for the company’s long term profitable growth? Or do they need something else?
The work/life dichotomy appeared, as a notion, during the mid-1800s and it referred to the human being’s need for balance both at personal, and at professional level. In other words, it encompassed strategies to attain a state of equilibrium between lifestyle and career.
