Customer Relationship Scorecards – insights from Infosys Technologies

Written by Adelina Chelniciuc on July 27, 2011. Posted in Interviews, Operational performance, Practitioners

By attending the Balanced Scorecard Forum Dubai 2011, the smartKPIs.com team gained insights regarding performance management practices in leading organizations around the world. Such an organization is Infosys Technologies from India, a pioneer in what concerns the development and use on Customer Relationship Scorecards.

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Information Optimization – IT Performance Management

Written by Adelina Chelniciuc on July 26, 2011. Posted in Articles, Operational performance

According to a recent press release, HP announced that it has launched a new software suite to operationalize measure and improve IT performance. Tech Directors require standardized instruments that measure efficiently and improve performance. Having a comprehensive overview of IT performance enables Chief Information Officers (CIOs) to deliver an Instant-On Enterprise which incorporates everything he does in order to serve customers, employees, partners and citizens with all they need, instantly.

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Driving shareholder return through business execution

Written by Denisa Călin on July 18, 2011. Posted in Articles, Operational performance

SuccessFactors, Inc., a global company specialized in business execution software, recently published the results of the study “How Companies Leverage Business Execution Software to Drive Excess Shareholder Return”, completed in collaboration with The Wharton School, University of Pennsylvania and Graduate School of Business at Stanford University. This study shows that companies tend to achieve higher industry-adjusted stock returns when they set and align goals, rate users on the achievement of these goals, used more variance in performance feedback, and leverage business execution software to increase their ability to execute (SuccessFactors, 2011).

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IT performance – HP CIO Assessment

Written by Adelina Chelniciuc on July 12, 2011. Posted in Articles, Operational performance

Good news for IT industry budgets and spending are increasing this year. According to Wedbush’s survey of 100 IT project managers some of their conclusions are:

77 percent of respondents expected IT budgets to rise 8 percent in 2011.
59 percent of respondents said they would purchase tablets in the next year, but only 29 percent of those surveyed thought they would replace notebooks. PC demand appears to be solid in business technology.

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Data analytics vs. intuition

Written by Denisa Călin on June 20, 2011. Posted in Articles, Operational performance

MIT Sloan Management Review, in partnership with the IBM Institute for Business Value, conducted in 2010 a survey of nearly 3,000 executives, managers and analysts working across more than 30 industries and 100 countries, aiming to help organizations understand the opportunity of information and advanced analytics.

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