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There is no denying of the importance social media has gained in the past decade, bringing communication between customers and businesses to a new level. Even though businesses view social channels as a way of attracting more customers or focus on relationship building, a new potential of social media has arisen in the past years: social customer service.
There are two main things in stake for suppliers who pursue the opportunity of being enlisted in the large supplier panel of 1st class global companies like IKEA, or H&M: increasing revenue and strengthening their clients’ portfolio.
The e-learning revolution
By leveraging on the tremendous dynamic of nowadays technology development, more and more companies focus on the strategic role of continuous education of their employees while adopting e-learning tools to enhance their competences and knowledge.
Considering all the fast emerging trends in the information and communication technology areas, we have found our societies in a race to implement e-health systems, which guarantee improved healthcare services offers for patients and communities worldwide.
According to the Global Innovation Index (GII), a vital innovation driver within a country is represented by the educational achievements and results of its youth. However, school education is not necessarily focused on developing innovation skills, and those systems that barely target test-based academic performance of students who join science and technology subjects are not those that will foster creativity, critical thinking, and the necessary communication skills that are desired by an innovative society.
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