Debunking Myths in Customer Service
There are dozens of misconceptions about working in customer service, which are commonly assumed by companies and individuals alike.
The generational cohorts
Organizations have commonly managed four generational cohorts at the workplace, the Traditionalists (born before 1946), Baby Boomers (1946 – 1964), Generation X (1965 – 1980) and Millennials (1981 – 2000).
Can housekeeping performance be managed and improved?
“Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.” – Ken Blanchard, author and management expert.
The Amazon choice paradox
It is becoming increasingly frequent to see large companies taking steps towards improving the overall level of employee performance and focus more on talent development, but how far are they faring when it comes to actually investing in such projects?
Customer Relationship Management software and its impact on efficiency
Why do companies need Customer Relationship Management (CRM) software?
Ideally, every company should concentrate its efforts on one main purpose: satisfying their customers’ needs.
