In 2018, the Performance Magazine editorial team interviewed Carmine Bianchi, Professor in Business & Public Management at the University of Palermo, Italy. His thoughts and views on Performance Management are presented in detail below.
Measuring performance is important, of course, but if you do not communicate what you’re measuring or the results you’ve obtained, or if you do not work together (collaborate) to understand what is causing underperformance, all your measurement does not serve much purpose.
When managing an organization as large and as complex as the FBI, it’s not enough to have only a defined mission and a set of priorities. In order to turn it into an intelligence-driven, threat-based entity, a definitive strategy is required. After the 9/11 attacks, the FBI Director, Robert Mueller, published a list of priorities, which clearly showed that the Bureau’s intention to fight terrorism was the main priority. But the list was not enough for a long-term organizational change; therefore, a new strategy was needed.