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Posts Tagged ‘KPI’

Setting targets in public transportation: performance enabler or risk trigger?

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Setting targets in public transportation

More and more state governments are now introducing Key Performance Indicators (KPIs) to monitor and improve performance across different services offered to citizens, and public transportation is no exception. In Australia, bus drivers resent the pressure of governmental KPIs, especially in regards to running times.

KPIs for HR Shared Service Centers

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HR Shared Service Centers

An HR Shared Service’s role is to manage employee relations and provide a standardized customer services for personnel regardless of their location. For a better service delivery, large companies automate most of their processes. Moreover, integrating technology at a high level allows HR professionals to focus more on important tasks and allocate less time for transactional matters.

How social media sentiment influences companies

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Social media sentiment

In the last years, # Social platform users  is constantly increasing and the way information is shared has also changed. Pull media has quickly been replaced by push media, information like status updates, photos, comments, videos or new articles finds the user and all this represents the social media sentiment.  A good example is the New York Times, whose # Homepage visitors decreased 2 times over the last 2 years, but its overall traffic didn’t, as it comes from the “side door”, the social platforms.

Talent Management and Baseball Metrics

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Talent Management Performance

Talent management is an important function of the Human Resources department, concerned with attracting, developing, engaging and retaining productive employees. Using metrics to monitor HR departments has been practiced for a while and ensuring high performance talent management can become an important competitive advantage for a company. But what do baseball and talent management have in common?

THE KPI INSTITUTE

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