Challenges in managing organizational performance: insights from Eskom
Eskom is a South African electricity public utility company which generates 95% of the electricity used in the country and about 45% of the one used all across the continent. Although the company puts great effort towards achieving its strategic objectives, and it monitors a set of Key Performance Indicators (KPIs), some of its business areas still need improvement. For the year ending 31st of March 2014, Eskom managed to meet the targets for only 57% of its 33 KPIs.