KPI of the Day – Customer Service Performance: % Service charges of profits
Definition
Measures the extent at which the profits come from customer service charges.
Posts Tagged ‘KPI’
KPIs and Sustainability Performance at the Johnson Matthey Company
Johnson Matthey is an international special chemicals company underpinned by science, technology and its people. A leader in sustainable technologies, many of the group’s products enhance the quality of life of millions through their beneficial impact on the environment, human health and wellbeing.
KPI of the Day – Accounting: % Gross profit margin
Definition
Measures the proportion of each dollar of revenue (sales) that the entity retains as gross profit.
KPI of the Day – Healthcare: $ Cost per discharge
Definition
Measures the average hospital cost encountered for each discharged patient.
Financial Performance Benchmarking within the Electricity Utilities
In 2017, The KPI Institute, through its Center for Performance Benchmarking and Utilities Performance Labs, launched an extensive secondary benchmarking initiative which consists of 6 individual reports; 2 reports for each of the 3 utilities sectors – water, gas and electricity.
