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The # System Average Interruption Frequency Index (SAIFI) measures the average number of sustained supply interruptions a customer experiences during a reporting period.
In 2017, The KPI Institute, through its Center for Performance Benchmarking and Utilities Performance Labs, launched an extensive secondary benchmarking initiative which consists of 6 individual reports; 2 reports for each of the 3 utilities sectors – water, gas and electricity.
In the last century, the electric power industry has played and still plays a critical role in the development of our societies on many levels.
Measures the amount of electricity used for manufacturing a product.
Due to its dependency on electricity consumption and production output data, this KPI often only includes the energy consumed during the manufacturing process. Energy embedded in raw materials and energy required in disposal waste products is often not included.
Eskom is a South African electricity public utility company which generates 95% of the electricity used in the country and about 45% of the one used all across the continent. Although the company puts great effort towards achieving its strategic objectives, and it monitors a set of Key Performance Indicators (KPIs), some of its business areas still need improvement. For the year ending 31st of March 2014, Eskom managed to meet the targets for only 57% of its 33 KPIs.
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