Social Care – A new customer service approach
![Social care](https://www.performancemagazine.org/wp-content/uploads/Social-media-care.jpg)
There is no denying of the importance social media has gained in the past decade, bringing communication between customers and businesses to a new level. Even though businesses view social channels as a way of attracting more customers or focus on relationship building, a new potential of social media has arisen in the past years: social customer service.