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KPIs around the world: Performance achievements from Malaysia

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KPIs used in Malaysian Government

Bernama, the Malaysian National News Agency reports that The Information Communication and Culture Ministry from Malaysia has successfully achieved its Key Performance Indicators (KPI) set in 2010.

Some highlights into the achievements are as follows (Bernama, 2011):

  • A level of understanding towards the 1Malaysia concept of 72 per cent, compared to the target of 50 per cent;
  • Broadband penetration of 55.6 per cent, compared as well to the target of 50 per cent;
  • Kraftangan Malaysia achieved a sale of RM126 million, surpassing the target of RM100 million;
  • 98 per cent of graduates of the National Academy of Arts, Culture and Heritage obtained jobs.

Minister Rais attributed the achievement to the close cooperation among the ministry’s agencies and expressed confidence that they would spend time each week to contemplate on their mission and vision as well as on the achievements.

A year before, the same minister suggested that taxi drivers and owners should also have their own KPIs to measure the performance of the public transport service they offer (Bernama, 2010).

These initiatives are part of the 1Malaysia, a concept that defines the vision on the Malaysian Prime Minister Najib Tun Razak towards improved ethnic harmony, national unity and efficient governance, the slogan of 1Malaysia being „Rakyat Didahulukan, Pencapaian Diutamakan” (People First, Performance Now).

For more information on 1Malaysia, click here.

References

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Measuring Train Service Readiness and Performance during Chinese New Year’s Rush
2010 Environmental Performance Index
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