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Insights on organizational and personal performance from Andy Neely, Director of Cambridge Service Alliance


By attending the PMA 2014 Conference, the PERFORMANCE Magazine editorial team gained valuable insights regarding Performance Management from highly skilled and experienced academics and practitioners in the field.

One of the interviewed academics is Professor Andy Neely, Director of Cambridge Service Alliance of the Cambridge University, United Kingdom. Some of the key considerations that Andy Neely provided on Performance Management are presented below.

When it comes to the challenges that organizations face when implementing a Performance Management System, Andy Neely identified the following as having the most significant impact:

  • Technology: all the issues around Big Data;
  • Human Resources: getting the employees’ buy-in;
  • KPI selection: choosing the limited set of measures that really matter for the organization;
  • Organizational changes: sustaining and developing the measurement system.

Andy Neely also identified Big Data as a key trend for the year 2014, especially in terms of data sources and types of data people should look into. In this context, he considers an important data source nowadays is social media, especially when it comes to customer feedback.

The Professor offered three pieces of advice to companies implementing a Performance Management System:

  • Be very clear about your strategy and the measures you want to use!
  • Use measurement as a learning, not as a control system!
  • Take into consideration Performance Planning, rather than Performance Review, so your system can become forward looking!

Andy Neely also offered valuable insights regarding personal performance. He considers the emerging trend of wearable devices is very interesting, especially taking into consideration the possibility to exchange data with other people, to be engaged in a social process.

Discussing Performance Management trends and topics with Børge Obel, Director of ICOA, Aarhus School of Business, Denmark
PMA 2014 Conference – Overview Day 3, 27th of June

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