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Balanced Scorecard & Strategy Summit 2013 – Day 1 of The Kaplan Norton Masterclass – Session 5

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Balanced Scorecard & Strategy Summit 2013 Kaplan Norton Masterclass

The fifth session on the first day of Kaplan Norton Masterclass was Aligning Human Capital to the Strategy (part 1).

Main points:

  • Dr. Norton draws attention upon the fact that intangible assets have reached a point where they now represent about 80% of a companies’ assets in comparison to the mid 80’s when they only accounted for 15-20% of any companies’ assets.
  • Nowadays successful companies, like the ones that apply for the Hall of Fame, tend to adopt a “partnership” like model of relationship with their clients rather than the classic Sales model.
Balanced Scorecard & Strategy Summit 2013 - Day 2 of The Kaplan Norton Masterclass – Session 1
Day 1 of The Kaplan Norton Masterclass - Session 4
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