KPI examples from the Lancaster University
An interesting approach to using KPIs in the academic sector is provided by the Lancaster University, featured in smartKPIs.com’s KPI in practice section.
National scorecards for the health system – U.S. Case study
One of the most comprehensive means of measuring and monitoring healthcare outcomes, quality, access, efficiency, and equity in the United States was designed in 2006 and updated in 2008, known as the National Scorecard on U.S. Health System Performance.
10 KPIs to Measure Your Social Media ROI
Fact: businesses are concerned to measure their success in social media. The question is how they can do it. So, how important is to have hundreds or thousands of “likes” if these “likes” fail to engage beyond their initial subscription?
Employee engagement measures score low – What’s Working™ study
What’s Working™, a recently conducted US survey (Mercer, 2011), indicates that nearly one in three (32%) workers is seriously considering leaving the organization now, the rate increasing sharply from 23% in 2005.
On measuring the performance of the Marketing department
A performance report becomes functional by using KPIs that illustrate the business context and by which action can be identified or labeled worth trying.
When choosing a KPI it should fulfill one of the following categories (Shevlin, 2007):
