The generational cohorts
Organizations have commonly managed four generational cohorts at the workplace, the Traditionalists (born before 1946), Baby Boomers (1946 – 1964), Generation X (1965 – 1980) and Millennials (1981 – 2000).
Change management and the organizational culture
In the context of organizational change, one of the fundamental roles that managers have is to adapt the company culture to ongoing changes that are more and more frequent in today’s business environment.
Marketing – the M in empathy, for customer service
Marketing at its core is based on thinking about one’s business in terms of customer needs and satisfaction.
Can housekeeping performance be managed and improved?
“Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.” – Ken Blanchard, author and management expert.
Helping businesses thrive and achieve performance
Organizations regularly fight to be the best on the market, to have a good share and also attract more & more customers with high-quality products and services.
