KPI of the Day – Call Center: % Call setup success rate (CSSR)
Definition
Measures the percentage of call attempts that result in a connection to the dialed number, out of the total number of call attempts.
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Measures the percentage of call attempts that result in a connection to the dialed number, out of the total number of call attempts.
Measures the probability for a company to be unable to recover all its expenses incurred, from the revenues obtained.
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Measures the amount of money that is paid to insure assets during a certain period of time.