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In Part I and Part II of this article, we emphasized the need to base decisions on data, as this leads to improved results, and we discussed about the decision-making process and the techniques we can use to ensure relevant decisions are made.
The Emirates Identity Authority (EIDA) is an independent federal authority in the UAE that was established in 2004. EIDA’s main purpose as a governmental agency is focused on “the establishment of a modern population register in order to facilitate the obtainment of government services as well as to provide the required information for supporting decision making, strategic planning and the allocation of sources in all vital sectors in the UAE”, as documented on their website.
In Part I of this article, we emphasized the need to base decisions on data, as this leads to improved results. In what follows next, we will discuss about the steps that need to be taken in the decision-making process and the particularities of making decisions in specific scenarios.
The KPI Institute’s Performance Management in 2014: ASEAN Special Edition report is built on the belief that a balanced approach in such research endeavors can only be achieved by triangulating the opinions of practitioners, academics and consultants alike. In 2014, Lauren Borja, Head of Corporate Strategic Planning working with BBV, Philippines Air Force, was one of the practitioners who offered us rich insights into performance related research and trends.
“Performance management is a way for an organization to constantly look into causal relationships and address identified gaps.”
Nowadays, the outsourcing business is in continuous progress. If you ask the opinion of a project manager, low-cost service at the best quality standards is one of the major issues discussed in the field. The executives have proven that apart from the low-cost profile, the business value is also an important aspect of a call centers business.
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