Performance Insights: From east to west – differences in corporate spirit
Many organizations from around the world present their purposeful identities to the general public by using elements such as vision, mission and value statements.
Three Ways to Foster Meaningful Change
ways
How often do you do the same thing day after day? Probably more than you think.
Good practice in performance management – integrated, systemic and cultural
integrated
Oftentimes I am asked for advice on how to do performance management right. A very relevant question, as it is easier to make mistakes in deploying performance management practices rather than to get it right.
Clarifying terminology and understanding the context of each entity is important in designing good performance architecture that fits its environment and cultural dynamics.
The journey to building real customer experiences
customer experience
Customer experience does not only represent individual transactions with an organization focused on key points or during critical moments, but it is also the entire journey a customer goes through with a company, which results in a feeling of relationship or a lack of it.
Change management: staying competitive, efficient and innovative
time for change
Change management is a crucial process to employ, when leading an organization from its current state, to its desired future state.
