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About time, targets and performance measurement for collaborative networks with Sanna Pekkola


As a result of The KPI Institute’s presence at the PMA 2014 Conference, the PERFORMANCE Magazine’s editorial team interviewed a wide range of academics and consultants in the Performance Management field. One of the interviewed academics was Sanna Pekkola, Senior Researcher at Lappeenranta University of Technology, in Finland.

From Sanna Pekkola’s point of view, the most important challenge that organizations face when implementing a Performance Management System is related to time and resources allocation, as a large amount of time is needed to analyze how to collect and use data.

Performance measurement in the collaborative networks is an interesting trend, according to Pekkola. “Nowadays, more and more companies cooperate with each other, so they have to design and use some measures in order to ensure this network’s efficiency”.

In order to have a successful Performance Management System in place, clear targets and directions are essential, along with a detailed analysis of the processes in place and the indicators needed to assess these processes. “Think how to use the information. Why measure something if you don’t use that information?”

Regarding the need to align the system all throughout the company, Sanna Pekkola’s insight is that the most important aspect is having targets aligned with the organizational strategy.

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