Measures the percentage of errors in the process of dispensing or administering medication to patients, by professionals from the medical industry, out of the total medication prescribed.
Back in 2018, the Performance Magazine editorial team interviewed Carmen Cucul, EUCAN Business Partner, Customer Experience Strategy at Takeda Pharmaceuticals International AG, Switzerland. Her thoughts and views on Performance Management are presented in detail below.
While performance management is everyone’s responsibility, I believe a higher onus is on people managers and functional leaders.
The Balanced Scorecard is one of the favorite performance measurement tools for a company that wants to measure their results at the organizational level.