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On factors affecting Performance measurement, with Heather Keathley, Eileen Van Aken and Geert Letens at the PMA 2014 Conference

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Heather Keathley, Eileen Van Aken and Geert Letens at the PMA 2014 Conference

On the third day of the PMA 2014 Conference, the presentation “Review of Factors Affecting Performance Measurement System Implementation“ was offered by Heather Keathley and Eileen Van Aken, from the Virginia Polytechnic Institute and State University, along with Geert Letens, of the Department of Economics, Management and Leadership at the Royal Military Academy, Belgium.

The research study has as a main purpose the identification of the main factors affecting the implementation of performance measurement systems, mainly through literature review, scoping, application of exclusion criteria and data analysis.

Heather Keathley, Eileen Van Aken and Geert Letens at the PMA 2014 Conference

After providing details on the methodology and the organizational variables taken into account when developing the research, Heather Keathley presented the identified factors. Some of the 43 aspects that can affect a successful performance measurement system implementation, in the researchers’ opinion, are:

  • Approval / Support
  • Goal clarity
  • Communication of strategy
  • Significant delays
  • Organizational culture
  • Employee perception and involvement
  • Fear of consequences
  • Trust
  • Use of external information
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