KPI of the Day – Customer Service Performance: % Blockage
Definition
Measures the percentage of customer calls that do not reach the service operators due to insufficient employees or network facilities in place.
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Measures the percentage of customer calls that do not reach the service operators due to insufficient employees or network facilities in place.
Measures the rate at which target customers recognize and recall the brand.
E-commerce website owners have reported that one of the main issues in the online environment is maintaining customer engagement and preventing shopping cart abandonment.
Measures the percentage of call attempts that result in a connection to the dialed number, out of the total number of call attempts.
It is no secret that in 2017 one of the most important topics of discussion in the business sector is related to customers.
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