Why use KPIs?
Using Key Performance Indicators to monitor a company’s performance provides several advantages.
Performance Management at individual level – Employees’ motivation
Within a company, the coherence between the individual and the organizational objectives and values is essential for achieving performance. An aspect that can ensure employees’ commitment to the established strategy and their support in achieving the organizational goals is motivation, an element that is often under-utilized by managers.
PhD application call: Model Based Public Planning, Policy Design and Management
The PhD Program in “Model Based Public Planning, Policy Design and Management” offered by The University of Palermo (Italy), The University of Bergen (Norway) and the Nijmegen School of Management – Radboud University (Holland) is now available.
Going beyond Customer Satisfaction with Net Promoter Score
Customer satisfaction is no longer the ultimate goal of companies in their relationship with clients. Going beyond the satisfaction level, % Net promoter score outlines how many of your clients would recommend you products and services.
Target setting side effects
„ Setting specific and challenging goals boosts employee performance! ”
This is one of the most promoted practices in business management to motivate employees and increase their performance. There has been a lot of research in this area bringing scientific evidence that when employees are given clear goals they will do their best to reach that target, but not many discussions on the side effects of setting targets.
