Running a restaurant doesn’t start in the kitchen
Managing talent within organizations
Wondering which are the Key Performance Indicators (KPIs) that need to be monitored in order to ensure employees are engaged and productive?
KPIs in the UK Chain Hotels Market
A recent benchmark report published by HotStats offers an overview of the UK hotel market one year after London has hosted the Olympics. Over 600 hotels in the UK have been benchmarked against 6 Key Performance Indicators (KPIs) and provides a clear picture of the current status of the hotel industry in the United Kingdom.
Talent management from a “whole new perspective”
Superior leadership, access to great talent, and unusual talent management approaches. This is the key to success. In august 2011, Apple became the most valuable company in the world, it has surpassed every other company in the technology industry and every other industry.
The relationship with the customer doesn’t end at the store door
What is great service? How can we provide it? How do we get better?
Every company should have these questions in mind when thinking about their customers’ satisfaction. The truth is that nowadays, most businesses have started to be aware of the importance of this aspect and the impact it has on them.
